Return Policy
🛋️ Price Connection Return & Exchange Policy
Effective Date: May 8, 2025
At Price Connection, we strive to ensure your satisfaction with every purchase. If you're not completely happy with your furniture, please review our return and exchange guidelines below.
📦 Return Eligibility
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Return Window: Returns are accepted within 30 days of delivery.
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Condition: Items must be new, unused, and in their original packaging.
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Assembly: Items that have been assembled, disassembled, or modified are not eligible for return.
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Non-Returnable Items: Custom-made, clearance, and final sale items are non-returnable.
🔧 Assembled or Used Items
Please note that furniture that has been unboxed and assembled is considered used and cannot be returned. Disassembling and attempting to repackage furniture often leads to damage, making it unsuitable for resale. We encourage customers to carefully consider their purchase before assembling the product.
🚚 Initiating a Return
To start a return:
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Visit our Return Portal: https://priceconnection.us/apps/parcelpanel-returns/
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Provide Order Details: Enter your order number and the email address used during purchase.
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Follow Instructions: Complete the return request form and follow the provided steps.
Our customer service team will review your request and provide further instructions, including return shipping labels if applicable.
💰 Refunds
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Processing Time: Refunds are processed within 7-10 business days after we receive and inspect the returned item.
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Original Payment Method: Refunds will be issued to the original payment method.
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Shipping Costs: Original shipping fees are non-refundable.
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Return Shipping: Customers are responsible for return shipping costs, unless the return is due to a defect or error on our part.
🔄 Exchanges
To exchange an item, please initiate a return for the original item and place a new order for the desired product.
🛠️ Damaged or Defective Items
If your item arrives damaged or defective:
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Contact Us: Email sales@priceconnectionllc.com within 7 days of delivery.
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Provide Documentation: Include your order number, a description of the issue, and clear photos of the damage or defect.
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Resolution: We will assess the situation and offer a replacement, repair, or refund as appropriate.
📞 Contact Us
For any questions or assistance, please reach out to our customer service team:
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Email: sales@priceconnectionllc.com
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Phone: 1-563-400-2594
We appreciate your understanding and cooperation in adhering to our return policy, which helps us maintain quality and service standards for all our customers.